To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a 2.4GHz WiFi network. Refer to your setup brochure included with your de

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><h2 style="box-sizing: border-box; font-family: &quot;Trebuchet MS&quot;, &quot;Lucida Sans Unicode&quot;, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; font-weight: 400; margin-top: 0px; font-size: 22px;" id="what-do-i-need-to-get-started"><strong style="box-sizing: border-box; font-weight: bolder;">What Do I Need to Get Started?</strong></h2><p style="box-sizing: border-box;">To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a&#xA0;<strong style="box-sizing: border-box; font-weight: bolder;">2.4GHz WiFi network</strong>. Refer to your setup brochure included with your device, or you can visit&#xA0;<a href="https://help.trypura.com/Downloading-The-Pura-App/setting-up-your-pura-device" style="box-sizing: border-box; background-color: transparent; color: rgb(156, 158, 119); text-decoration: none;">https://help.trypura.com/Downloading-The-Pura-App/setting-up-your-pura-device</a>.&#xA0;</p></div></div></div></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;">&#xA0;</div></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><h2 style="box-sizing: border-box; font-family: &quot;Trebuchet MS&quot;, &quot;Lucida Sans Unicode&quot;, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; font-weight: 400; margin-top: 0px; font-size: 22px;" id="why-cant-i-smell-my-pura"><strong style="box-sizing: border-box; font-weight: bolder;">Why Can&apos;t I Smell My Pura?</strong></h2></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box;">There are many variables that may contribute to why you may not smell your Pura. Pura has a great article on their Help Center for troubleshooting any issues with fragrance. You can visit it here,&#xA0;<a href="https://help.trypura.com/Device-Fixes-Troubleshooting/weak-smell" style="box-sizing: border-box; background-color: transparent; color: rgb(156, 158, 119); text-decoration: none;">https://help.trypura.com/Device-Fixes-Troubleshooting/weak-smell</a>&#xA0;</p></div></div></div></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;">&#xA0;</div></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><h2 style="box-sizing: border-box; font-family: &quot;Trebuchet MS&quot;, &quot;Lucida Sans Unicode&quot;, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; font-weight: 400; margin-top: 0px; font-size: 22px;" id="is-my-device-covered-under-warranty"><strong style="box-sizing: border-box; font-weight: bolder;">Is My Device Covered Under Warranty?</strong></h2></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box;">Each Pura device has a one-year limited* device warranty from Pura directly. This warranty covers manufacturing defects in the device. It does <strong style="box-sizing: border-box; font-weight: bolder;">not</strong> cover misuse of the device such as leaving the fragrances in while the device isn&#x2019;t upright. If you feel that you may be eligible for this warranty, you may reach out to&#xA0;<a href="https://help.trypura.com/contact-us" style="box-sizing: border-box; background-color: transparent; color: rgb(156, 158, 119); text-decoration: none;">https://help.trypura.com/contact-us</a>&#xA0;</p><p style="box-sizing: border-box;"><em style="box-sizing: border-box;">*Devices eligible for a replacement may include cases such as a burnt fuse, internal leaking damage, damage in shipment, fire damage, etc.</em></p><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box;">&#xA0;</p></div></div></div></div></div></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><h2 style="box-sizing: border-box; font-family: &quot;Trebuchet MS&quot;, &quot;Lucida Sans Unicode&quot;, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; font-weight: 400; margin-top: 0px; font-size: 22px;" id="is-pura-smart-home-diffuser-kidpet-friendly"><strong style="box-sizing: border-box; font-weight: bolder;">Is Pura Smart Home Diffuser Kid/Pet Friendly?</strong></h2></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><h4 style="box-sizing: border-box; font-family: &quot;Trebuchet MS&quot;, &quot;Lucida Sans Unicode&quot;, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; font-weight: 400; margin-top: 0px; font-size: 16px;" id="pura-smart-home-diffusers-are-safe-to-be-in-your-home-with-kids-and-pets-make-sure-that-you-always-use-as-directed-oils-should-not-be-ingested-or-used-topically-and-neither-pura-nor-votivo-is-not-responsible-for-the-misuse-of-products-consult-with-your-veterinarian-or-physician-if-you-have-further-questions">Pura Smart Home Diffusers are safe to be in your home with kids and pets! Make sure that you always use as directed, oils should not be ingested or used topically, and neither Pura nor Votivo is not responsible for the misuse of products. Consult with your veterinarian or physician if you have further questions!</h4><p style="box-sizing: border-box;">&#xA0;</p></div></div></div></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><h2 style="box-sizing: border-box; font-family: &quot;Trebuchet MS&quot;, &quot;Lucida Sans Unicode&quot;, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; font-weight: 400; margin-top: 0px; font-size: 22px;" id="where-can-i-find-technical-support"><strong style="box-sizing: border-box; font-weight: bolder;">Where Can I find Technical Support?</strong></h2></div></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box;">Are you experiencing technical difficulties? For any unanswered questions check out Pura&#xA0;<a href="https://help.trypura.com/Tech-Support-Maintenance" style="box-sizing: border-box; background-color: transparent; color: rgb(156, 158, 119); text-decoration: none;">technical support articles</a> for how-to&#x2019;s, troubleshooting, and step-by-step guides.&#xA0;</p></div></div></div></div></div></div></div></section><footer style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

Pura Smart Home Diffuser

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bolder;">PURA APP WALK-THROUGH ON THE IPHONE</strong></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360095660434/mceclip2.png" alt="mceclip2.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360095660674/mceclip3.png" alt="mceclip3.png" width="653" height="483" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097958813/mceclip4.png" alt="mceclip4.png" width="651" height="561" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; 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font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097959173/mceclip10.png" alt="mceclip10.png" width="250" height="502" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360095660974/mceclip11.png" alt="mceclip11.png" width="277" height="509" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097959353/mceclip13.png" alt="mceclip13.png" width="236" height="497" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097959373/mceclip14.png" alt="mceclip14.png" width="302" height="478" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097959433/mceclip15.png" alt="mceclip15.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360095661114/mceclip16.png" alt="mceclip16.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097959473/mceclip17.png" alt="mceclip17.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360095661154/mceclip18.png" alt="mceclip18.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360095661174/mceclip19.png" alt="mceclip19.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360095661194/mceclip20.png" alt="mceclip20.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"></p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, &quot;Lucida Sans Unicode&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097959593/mceclip21.png" alt="mceclip21.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"><img data-fr-image-pasted="true" src="https://support.votivo.com/hc/article_attachments/360097959613/mceclip22.png" alt="mceclip22.png" style="box-sizing: border-box; border-style: none; height: auto; max-width: 100%;" class="fr-fic fr-dii"></p>

Pura : Step by Step set-up guide

Below is the information in the Pura set-up pamphlet.

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Pura Pamphlet Information for Set Up

Monday-Thursday 8 am - 6 pm EST, Fridays 8 am  - 5 pm EST

Monday - Thursday 8am - 6pm,
Fridays 8am - 5pm est

Votivo

Pura

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What are Fragrance Notes?