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PURA

How do I use my Pura?

To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a 2.4GHz WiFi network. Refer to your setup brochure included with your de

What do I need to get started with my Pura?

To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a 2.4GHz WiFi network. Refer to your setup brochure included with your de

Pura : Step by Step set-up guide

PURA APP WALK-THROUGH ON THE IPHONE.

Pura Pamphlet Information for Set Up

Below is the information in the Pura set-up pamphlet.

Why can't I smell my Pura?

There are many variables that may contribute to why you may not smell your Pura. Pura has a great article on their Help Center for troubleshooting any issues with fragrance. You can visit it here, https://help.trypura.com/Device-Fixes-Troubleshooting

Is my device covered under warranty?

Each Pura device has a one-year limited* device warranty from Pura directly. This warranty covers manufacturing defects in the device. It does not cover misuse of the device such as leaving the fragrances in while the device isn’t upright. If you fee

Is Pura Smart Home Diffuser Kid / Pet friendly?

PURA SMART HOME DIFFUSERS are safe to be in your home with kids and pets! Make sure that you always use as directed, oils should not be ingested or used topically, and neither Pura nor Votivo is not responsible for the misuse of products. Consult wit

Where can I find technical support?

Are you experiencing technical difficulties? For any unanswered questions check out Pura technical support articles for how-to’s, troubleshooting, and step-by-step guides.