PURA

Monday-Thursday 8 am - 6 pm EST, Fridays 8 am  - 5 pm EST

Monday - Thursday 8am - 6pm,
Fridays 8am - 5pm est

Votivo

FLAMELESS FRAGRANCE

PRODUCT FAQ

Our History

GENERAL FAQ

How to Care for Your Votivo Candle

Candle Science

Are scented candles safe?

Wax Composition

Can Scented Candles Cause Allergies or Sensitivities?

Is Votivo Candle Glass Safe?

What Kind of Wicks Does Votivo Use?

Why Do Votivo Wicks Sometimes Separate?

Why Does My Three-Wick Candle Burn Faster?

CANDLES

How do I use my Pura?

What do I need to get started with my Pura?

Pura : Step by Step set-up guide

Pura Pamphlet Information for Set Up

Why can't I smell my Pura?

Is my device covered under warranty?

Is Pura Smart Home Diffuser Kid / Pet friendly?

Where can I find technical support?

Do your products contain phthalates?

I am currently pregnant or trying to conceive. Are your products safe for me to use?

Do you test your products on animals?

Are your products vegan?

Are Votivo products organic?

Are your products 100% natural?

HEALTH + SAFETY

What Are Fragrance Notes?

How Long Does It Take to Develop a Votivo Fragrance?

What Are Fragrance Families?

What does Votivo's Red Currant smell like?

How do I decide on the right Votivo fragrance for me?

FRAGRANCE INFORMATION

HOW DO I START A NEW SUBSCRIPTION?

CAN I EDIT MY SUBSCRIPTION?

CAN I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

Can I order quantities in bulk?

ORDERING

Shipping Costs

Will we ship to your address?

How can I track my order?

How long after placing my order will it ship?

SHIPPING

Damaged Items

Return Policy

In-Store Purchases

Quality Concerns

Wrong Product Received

RETURNS + REFUNDS

Promo Code Issues?

Can I use more than one promo code at checkout?

PROMOS

ORDERING + SHIPPING

Where Can I Find Votivo Products Near Me?

STORE LOCATOR

Can I Become an International Votivo Retailer?

How Do I Become a Votivo Retailer?

WHOLESALE