Return PolicyUpdated 3 years ago

We understand that ordering fragrances online can be difficult as you cannot smell the fragrance beforehand. 

If your order is in the same condition you received it in (i.e. the packaging has not been opened/used. The candle has not been lit.) You can return your order for a refund. You will need to return the items at your expense. We ask that you include your name and order number along with the reason for your return.  Once the return is received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below:

Votivo LLC

Attn Returns

951 S. Pine Street

Spartanburg, SC 29302

Returns must be submitted within 30 days from the Ship Date on your original order. If you have any questions regarding your return, please email [email protected]  or call 1-877-786-8486.