Quality ConcernsUpdated 2 years ago

Providing you with an elite fragrance experience is our highest priority, so please share your concerns with us. All quality complaints must be made within 30 days from the ship date of your order. Please email [email protected] and one of our Customer Service Team will respond within 24-48 hours with a resolution.

If you can provide an image of the bottom label of the item, we will give that information to our Quality Control Team. They will check the batch number and research possible explanations for poor performance.