Votivo logo
Votivo logo

All articles

Returns and Refunds

Damaged Items

Did your order arrive with a damaged product?. We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team by emailing [email protected], or give us a call at 1-877-786-8486. Upon receiving your picture

Return Policy

We understand that ordering fragrances online can be difficult as you cannot smell the fragrance beforehand. If your order is in the same condition you received it in (i.e. the packaging has not been opened/used. The candle has not been lit.) You can

In-Store Purchases

We ask that you please contact the retailer where you purchased the product. If it was a gift or you are unable to return it to the retailer where the item was purchased, please contact our Customer Service Team by phone at 1-877-786-8486 or email us

Quality Concerns

Providing you with an elite fragrance experience is our highest priority, so please share your concerns with us. All quality complaints must be made within 30 days from the ship date of your order. Please email [email protected] and one of our Customer

Promo Code Issues?

Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order. If you typed in the promo code for a val

Wrong Product Received

If the items you received do not match the items you ordered, please give us a call at 1-877-786-8486 or email [email protected]  to report this error to our Customer Service Team.